Education ICT Support

Education ICT Support

Here at Western we’re proud to have been providing education ICT support in schools for over 40 years. You could say it is our bread and butter when it comes to running our business. We become an extension of our client’s IT team, ensuring that our schools have the right technical solutions in place to support learning. We are on call to fix problems ASAP and we provide security services to keep our clients and their pupils safe.

education ict support
education ict support

How we support your school

  • Problem Support– With Education ICT Support, if you’re having an issue with your system or computer, you have the ability to log tickets via our online portal which your team can do with a personalised login. This can be done at any time of the day and your dedicated support team will get on it as soon as possible. You’ll be able to monitor where we are up to with your ticket via our portal too. 
  • Site Visits – You’ll have site visits as frequently as your choose dependant on your support package. During these visits we can fix any problems you may be having, update existing IT solutions, carry out new work and more. 
  • Server Monitoring – We believe in proactive and preventative maintenance and that’s why we offer server monitoring as part of our education IT support package so that we can keep you up and running no matter what. 

What's included

Remote Support

Immediate remote support where possible

Urgent Assistance

Our mobile response unit will be with you as soon as possible if learning outcomes are affected

Scheduled Visits

A scheduled visit from one of our technicians for those nuisance problems

Constant Monitoring

Real-time monitoring and fault resolution for your critical systems